Best Conflict Management Books List: A Curated List of Conflict Management Books

Ever wondered why even the most professional environments are not immune to conflicts? Whether it’s a minor disagreement or a major dispute, navigating these conflicts efficiently sets successful professionals apart. This comprehensive guide will explore some of the most insightful conflict management books that equip you with the skills to handle and resolve conflicts effectively. 

Books on emotional intelligence often develop practical tips for enhancing interpersonal relationships among employees and develop various aspects of effective conflict resolution practices. These books will help in understanding the psychology behind emotions and interpersonal dynamics, as highlighted in numerous references and studies, which is essential for developing these competencies. From practical communication techniques to deep psychological insights, these books offer knowledge and practical tips to help you transform conflict into a constructive force. They provide a framework for analyzing and reviewing emotions and conflicts within organizations.

Let’s start with the first one. 

1. Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict by Jeremy Pollack

“The most successful leaders transform conflict from a threat into an opportunity for growth and innovation.”

Conflict Resolution Playbook

Authored by organisational psychologist Jeremy Pollack, this playbook is an essential tool for anyone looking to preemptively address conflict. The book guides you through creating a “conflict resolution audit” to identify potential disagreements before they arise, offering a proactive approach to conflict management. Use structured dialogues as laid out in the book to defuse tensions before they escalate, turning potentially destructive situations into opportunities for consensus and collaboration.

2. Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes by Susan S. Raines

“Effective conflict management is not about avoiding conflict but about addressing it in a way that builds stronger relationships and fosters a more collaborative work environment.”

Conflict Management For Managers

Susan S. Raines, with her extensive expertise in mediation, crafts a detailed manual specifically for managers dealing with conflicts in various domains. This book is a treasure trove of strategies, providing managers with the tools to handle disputes effectively while maintaining healthy team dynamics. Implement the ‘interest-based relational approach’ Raines advocates to ensure that while resolving conflicts, the relationships are preserved and strengthened. This approach not only preserves but actively strengthens the relationships among team members in organisations, aligning with contemporary psychological insights and practical frameworks essential for fostering a collaborative organisational culture.

3. The Mediation Process: Practical Strategies for Resolving Conflict by Christopher W. Moore

“The goal of mediation is not only to resolve the conflict at hand but to build the skills and trust necessary for managing future conflicts constructively.”

The Mediation Process

This seminal work by Christopher W. Moore offers a comprehensive overview of the mediation process, making it invaluable for novice and experienced mediators. Moore’s book breaks down complex mediation steps into clear, actionable strategies that can be applied across a variety of conflict scenarios. Utilise Moore’s “mediator’s toolkit”, which includes tactics for effective listening, empathy, and agenda-setting to facilitate more productive mediation sessions.

4. Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen

“The single most important thing you can do to make a conversation constructive is to shift your internal stance from ‘I understand’ to ‘Help me understand.'”

Difficult Conversations

From the minds at the Harvard Negotiation Project, this book explores the challenges of engaging in hard conversations. It provides readers with tools to handle conversations involving high emotions or stakes gracefully and effectively. Apply the “Third Story” technique to shift the perspective from personal accusations to a more neutral narrative that all parties can agree on as a foundation for discussion.

5. Bringing Peace Into the Room: How the Personal Qualities of the Mediator Impact the Process of Conflict Resolution by Daniel Bowling and David A. Hoffman

“Mediators who bring peace into the room create a space where parties can transform their disputes into opportunities for understanding and cooperation.”

Bringing Peace Into The Room

This unique book emphasises the personal attributes and qualities a mediator brings into the resolution process. Bowling and Hoffman argue that a mediator’s emotional intelligence can significantly affect the outcome of mediation. Focus on developing your own qualities of patience, empathy, and neutrality to enhance your effectiveness as a mediator, as the authors’ suggestions clearly indicate.

6. The Conflict Resolution Toolbox: Models and Maps for Analysing, Diagnosing, and Resolving Disputes by Gary T. Furlong

“Understanding the structure of a conflict is the first step in resolving it effectively.”

The Conflict Resolution Toolbox

Gary T. Furlong equips readers with eight models to diagnose and resolve conflicts in various settings. This resource is perfect for professionals seeking to tailor their conflict resolution strategies to specific situations. Use the “Conflict Analysis Model” to better understand the underlying structure of the conflict you are facing, which can guide the development of more effective strategies for resolution.

7. The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond by Michael Dues

“Viewing conflict as an opportunity rather than a threat is the key to turning disputes into productive discussions.”

The Art Of Conflict Management

Michael Dues provides a broad spectrum of strategies that can be applied to personal and professional conflicts. The book is praised for its practicality and accessibility, making it ideal for anyone looking to enhance their conflict resolution skills. Embrace Dues’ advice on adopting a mindset of conflict as an opportunity, which can transform potential obstacles into moments of growth.

8. The Power of Positive Confrontation: The Skills You Need To Handle Conflict at Work, Home, and in Life by Barbara Pachter

“Confrontation done right can be the catalyst for meaningful change and improved relationships.”

The Power Of Positive Confrontation

Barbara Pachter’s book demystifies the concept of confrontation, turning it into a powerful tool for building better relationships. This guide teaches how to confront others assertively and respectfully, ensuring that conflicts become conduits for change rather than sources of intense stress. Apply Pachter’s “confrontation sandwich” technique, which involves starting with praise, addressing the issue, and concluding with a positive note to keep discussions productive.Therefore, utilising its system of strategies to manage chaos and differences enhances organisational resilience. 

9. The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t by Robert I. Sutton

“The best workplaces are not just defined by the absence of assholes, but by the presence of civility and respect.”

The No Asshole Rule

Robert I. Sutton tackles the challenging issue of toxic workplace environments in this provocative yet insightful book. Sutton provides strategies not just for dealing with difficult people but also for cultivating a culture of civility at work. Implement Sutton’s strategies for identifying and dealing with workplace “assholes” to improve your work environment and reduce stress related to interpersonal conflicts.

10. Solve Employee Problems Before They Start: Resolving Conflict in the Real World by Scott Warrick

“Preventing conflicts before they start is the hallmark of effective leadership and a healthy workplace.”

Solve Employee Problems Before They Start

Scott Warrick combines legal expertise and HR experience to offer a practical guide for preemptively managing potential employee issues. His approach focuses on real-world applications and preventive strategies. Warrick encourages regular, honest communication and legal awareness as preventive measures to nip potential conflicts before they escalate into more significant problems.


Navigating the world of conflict management requires more than just instincts; it demands a deep understanding and strategic approach, as these books wonderfully illustrate. From enhancing your negotiation skills to fostering a healthy workplace culture, these reads offer essential insights and tools for anyone looking to manage and resolve conflicts effectively. Embrace the wisdom found in these pages, and you’ll not only become proficient in handling conflicts but also in turning them into opportunities for growth and innovation.

Rishabh Bhandari

Rishabh Bhandari is the Content Strategist at Kapable. Rishabh likes to transform complex ideas into captivating narratives relatable to the target audience. He loves telling stories through his content. He believes that stories have the power to shift mindsets and move mountains. He has 3 years of experience in educational blog writing and copywriting.

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