“The program has empowered me, and today, I feel much more positive and confident in my abilities. Even though I was tired after long weeks, I always made sure to show up for the sessions because I knew I was learning something new that would shape my future.”

I joined this program for multiple reasons, and to be honest, it was recommended to me by my manager. At that point, I was looking for an elevation in my current role, aiming to move into a managerial position. My manager pointed out that while I had everything in place, I lacked confidence in my own potential. He repeatedly told me that I came with a lot of potential, but I wasn’t fully convinced. That’s when he suggested I enroll in this program, to gain confidence and understand leadership better. He believed that after a few months, it would put me in a better position.

The entire transition was quite challenging for me. This phase is where the Kapable program helped me significantly. I feel much better today, though I understand it’s an ongoing process. It’s not something that happens overnight—today I do it, and tomorrow I’ll be perfect in front of a crowd. It’s gradual. The more I absorb and implement the learnings from this program in my daily life, the more it’s polishing me and helping me become a better individual.

For that, there were several techniques that really stood out to me and were crucial in shaping my approach. Mind mapping helped me tremendously with a recent success story I shared, and the CARE framework became very close to my heart because it was the first framework I learned. Monroe’s Motivated Sequence and EPL also resonated with me. I even asked for help with specific areas like the art of questioning, and my trainer was incredibly generous in guiding me on how to frame questions, transitional conversations, and affirmations. These were small nuances that I had been missing. If someone can guide you with these small details, it builds awareness. 

One recent situation that highlighted my growth was during Customer Service Week, a global event where our team operates across four regions. Each region has a leader who drives the initiative, and my boss came to me and said, “Why don’t you take this up? It doesn’t have to be at a large scale, but see how you can manage it.” Earlier, this kind of responsibility would have caused me a lot of anxiety and pressure. But this time, I felt confident. I knew I couldn’t drive the event alone, so I delegated tasks and collaborated with people from different teams. This ability to delegate was something I had learned from the program. Without these frameworks, I wouldn’t have been able to manage it as smoothly as I did. The event went well, and I received positive feedback, even from a client who was a panelist. She personally thanked me for the way I managed the entire event. This was one of my success stories, and I know it’s just the beginning. The program has empowered me, and today, I feel much more positive and confident in my abilities. Even though I was tired after long weeks, I always made sure to show up for the sessions because I knew I was learning something new that would shape my future.