Operations Manager
Retail
”I’ve always believed in the saying, “If you feed a man a fish, he will eat for a day, but if you teach a man to fish, he will eat for a lifetime.” That’s exactly what Kapable has done for me. Before Kapable, I felt like I was navigating a tunnel with only a little light, but now, with their support, I can navigate much more clearly.”
Before attending Kapable, I, along with my peers and management, was heavily reliant on hard work to achieve success. Hard work can only take you so far, and I realised I needed more to progress. After attending Kapable, I would rate my energy and effectiveness at a solid 2.5 on a scale of -3 to 3. This is because I now have the right framework and all the tools necessary to succeed. Previously, I was strong in stakeholder management, which was my forte, but now, with the additional tools from Kapable, I’m able to go beyond that. With these tools, I can influence and persuade my leadership team at the senior management and C-suite levels.
I’ve always believed in the saying, “If you feed a man a fish, he will eat for a day, but if you teach a man to fish, he will eat for a lifetime.” That’s exactly what Kapable has done for me. Before Kapable, I felt like I was navigating a tunnel with only a little light, but now, with their support, I can navigate much more clearly.
In terms of frameworks, Kapable has given me confidence. Confidence not just in stakeholder management but also in combining wisdom and warmth in my communication. I have learned to use tools like mind mapping, the CARE framework, and the pyramid approach—whether top-down or bottom-up. These techniques have become part of my daily work, and though I’m still practising, I believe I’ll soon reach the level I aim for on the scale of 3.
One major change is that I no longer react immediately. Before, I used to respond quickly without fully understanding the situation. Now, I take a pause, gather my thoughts, use mind mapping to organise them, and then answer in a structured and measured way. Taking intentional pauses was a game-changer for me, something I never used to do. These pauses have helped me build more confidence and bring more energy into the meeting room. I can now engage my audience better, get their buy-in, and ensure everyone is on top of things.
Another significant improvement is in my decisiveness. I now make decisions much more quickly, thanks to the frameworks Kapable has provided. Before, I used to freeze, wondering how to start, what others would think, and how I would be judged. Now, I am confident, focused, and decisive. Criticism or negative feedback used to bother me, but after attending Kapable, that is no longer the case.
Kapable has truly empowered me, and I am now able to navigate meetings, influence decisions, and confidently present myself in ways I never could before.
Begin your transformational journey through our customised programs with the first session!