This Refund Policy (“Policy”) governs all payments made towards any program, course, service, product, consultation, or offering (“Services”) provided by SkillUp Enterprise Private Limited (hereinafter referred as Company). By enrolling in or purchasing any of our service(s), the learner (“you”, “your”, “participant”) acknowledges, accepts, and agrees to the terms set forth herein.
Before signing up for any program or making a payment, we encourage you to carefully review our Terms of Service and Refund Policy. This Policy applies uniformly to all learners unless expressly superseded by a written agreement signed by the company.
The company values transparency and aims to ensure that all learners have a clear understanding of our refund and program policies. Please review the sections below for detailed information:
| Term | Definition |
|---|---|
| Program Fee | Refers to the total full fee payable for any program, course, or service(s) given by the company to the participants. |
| Token Amount | Refers to a partial advance payment made by the Participant to the Company solely for the purpose of reserving a slot. |
| Services | Includes programs, courses, training sessions, consultations, digital products, or any other offering provided by the company. |
| Enrolment | Refers to the act of registering for or purchasing any service(s), whether via the company website, agents, program advisors, or any authorized channel by the participant. |
Unless otherwise expressly agreed in writing by the company or by an authorized agent acting on its behalf, the Program Fee shall be payable in full and in advance at the time of enrolment or at the time of availing the relevant services, as the case may be.
Notwithstanding the foregoing in exceptional circumstances, and solely at the Company’s absolute discretion, a learner may be permitted to remit a Token Amount as a partial advance payment for the purpose of reserving a slot in a program or service, subject to availability.
Important Notice on Token Payments: Such Token Amount shall be non-refundable under any circumstances, and the learner’s access to any program, service, or related deliverables shall be expressly contingent upon the full and timely payment of the outstanding Program Fee within the period stipulated and communicated by the company’s Program Advisors.
Failure to remit the outstanding Program Fee within the specified period may result in the cancellation of the reserved slot, without any liability on the part of the company to refund the Token Amount or provide alternative remedies.
The fee paid by you is allocated towards developing a personalized curriculum tailored to your learning goals and designing engaging session activities and materials and allocating resources such as expert trainers and administrative support, hence, the Program Fee and / or Token Amount paid for any program or service shall be strictly non-refundable under any circumstances whatsoever. We encourage learners to review the program details thoroughly and communicate with the Program Advisor before completing the payment process.
The company shall not be liable for any failure of the participant to fully utilize or participate in any program, service, or related deliverables, including but not limited to instances where the participant:
Under no circumstances shall such instances entitle the participant to any refund, rebate, or adjustment of fees, whether in full or in part.
Unless expressly permitted in writing by the company, all fees paid for any program or service shall be non-transferable to another individual, program, or future batch. Further, once payment has been made, substitution of one program, service, or session for another shall not be permitted under any circumstances, and no refund, credit, or adjustment of fees shall be available.
Notwithstanding the foregoing provisions of this Refund Policy, and without creating any obligation to do so, the company may, at its sole and absolute discretion, refund the booking amount paid by you for your first session only if the Program Advisor evaluates that your goals and requirements do not align with the outcomes of the program. In such cases, the refund will be processed within 7-10 business days of confirmation. For all other circumstances, the booking amount is non-refundable.
Any such consideration shall not constitute a guarantee of approval, and where the company elects to provide relief, such relief may take the form of a partial credit or credit note in lieu of a monetary refund. The company’s decision in such matters shall be final and binding.
Any attempt by the participant to initiate a chargeback, reversal, or payment dispute with their bank, payment provider, or any other financial institution, after agreeing to this Refund Policy, shall be deemed a breach of the terms and conditions. In such event, the company shall have the right, without prejudice to any other rights or remedies available, to:
To initiate an approved exception request or a cohort transfer, please email us at ops@kapable.club providing the exact following details:
The company shall review the submitted documents, and upon formal validation, shall initiate processed refund payments within 7–14 business days.
Policy Changes: The company reserves the right, at its sole and absolute discretion, to amend, modify, or update this Refund Policy at any time, without prior notice. Any such amendment, modification, or update shall become effective immediately upon publication on the company’s website. Continued use of the services following such publication shall constitute unqualified acceptance of the revised Refund Policy by the participant.
Contact Information: For queries regarding this Refund Policy, please contact our support team through the official channels listed on our website or email to us at ops@kapable.club. The company is here to support you and ensure you get the best experience possible.
