The Importance of Emotional Intelligence: Its Need and Impact in Life

“Your intellect may be confused, but your emotions will never lie to you.” – Roger Ebert.


Emotions are a core part of human connection. It is like the glue that binds us all. By understanding them in ourselves and others, we navigate the complexities of human interaction, build trust, and foster meaningful personal and professional relationships. Understanding emotions allows us to explore how emotions work, how they influence our thoughts and actions, and how one can manage them effectively.

This deeper understanding can lead to a broader perspective termed Emotional Intelligence. Developing emotional intelligence helps us to manage conflict, which is crucial for maintaining harmony in relationships. Unlike purely cognitive abilities, emotional intelligence plays a significant role in how we interact with others. This article will explore emotional intelligence and its importance in our lives in more detail.

Emotional Intelligence 

The term’ Emotional Intelligence’ was first coined by psychologists Peter Salovey and John Mayer in their research paper titled “Emotional Intelligence.”

While Salovey and Mayer laid the groundwork, the term gained widespread recognition after psychologist Daniel Goleman published his book “Emotional Intelligence: Why It Can Matter More Than IQ” in 1995. Goleman brought the concept of Emotional Intelligence to a much broader audience. 

Research suggests that Goleman defines emotional intelligence as a set of key skills related to understanding, using, and managing one’s emotions positively to achieve one’s goals. He also emphasizes the ability to understand, use, and influence the feelings of others, which is crucial for personal relationships and being an effective leader. Controlling emotions involves regulating the nervous system to maintain composure and make rational decisions in various situations.

Emotional intelligence (EI) is your superpower for understanding and managing emotions. It’s like having an extra sense that lets you understand emotions, not just what people convey but also what they feel. To get a better insight into emotional intelligence, let’s learn about its five components according to the Goleman Theory.

Components of Emotional Intelligence

Following are the five components of Emotional Intelligence designed by Goleman. These components work together to create a well-rounded emotional intelligence skill set. The Goleman Theory organises these components into a framework that helps us understand and develop our emotional intelligence. 

Components Of Emotional Intelligence 2


1. Self-Awareness (Knowing Yourself)

Self-awareness is the foundation of emotional intelligence. It’s the ability to recognize your own emotions as they happen, understand their causes, and understand how they influence your thoughts and actions. It’s like having a constant internal observer giving you real-time updates on your emotional state. Self-awareness also includes understanding yourself on a deeper level. It’s the first step towards personal growth and emotional intelligence, building relationships, and achieving life-long achievements. To Control emotions is another crucial aspect of self-awareness, enabling individuals to manage their reactions effectively in various situations.

For instance, you know you get anxious before public speaking. This self-awareness allows you to develop coping mechanisms, like deep breathing exercises, to manage your anxiety and deliver a strong presentation. This is a clear demonstration of emotional intelligence in action.

2. Self-Regulation (Managing Yourself)

Once you know your emotions, you can manage them effectively. It involves controlling impulsive reactions, staying calm under pressure, and positively channelling your emotions. 

For example, you might be frustrated and be working on a challenging project. Instead of letting your frustration get the best of you, you might take a short break to clear your head and return to the task with a calmer approach. This is a sign of high emotional intelligence. 

3. Motivation (Driving Yourself)

This component is about using your emotions to your advantage. It involves setting goals, staying focused, having self confidence and persevering through challenges. The internal spirit drives your motivation and keeps you going, particularly when faced with challenges.

For example, you might set a goal to learn a new language. When you feel discouraged because it’s difficult, you might remind yourself of your passion for learning new cultures and use that positive emotion to stay motivated. The motivation keeps you going toward your lifelong achievements.

4. Empathy (Understanding Others)

Empathy is the ability to see the world through another person’s eyes, truly stepping into someone else’s shoes and understanding their perspective.  It involves actively listening, recognizing nonverbal communication, and showing compassion. It’s like having an emotional antenna that picks up on the feelings of others.

For example, due to strong emotional awareness, the manager could recognize the team’s frustration with the deadline and adjust the project timeline. This would foster a more positive and productive work environment with increased emotional awareness among all team members.

5. Social Skills (Connecting with Others)

This component focuses on building and maintaining good relationships. It involves effective communication, conflict resolution, and teamwork. It’s the art of social awareness, navigating public interactions, building trust, and influencing others positively. Imagine yourself as a skilled diplomat, using emotional intelligence to foster strong connections and navigate social situations effectively.

For example, during a brainstorming session, you actively listen to your team members’ ideas, acknowledge their contributions, and build upon their suggestions. This promotes a productive and collaborative environment, and the connections you make with your team strengthen working relationships. 

By developing all five components of emotional intelligence, you can navigate life’s complexities more effectively, build stronger relationships, and achieve tremendous success in both your personal life and professional being.

How Do The Components of Emotional Intelligence Help Individuals in the Workplace?

The components of emotional intelligence act as a superpower in the workplace, driving individuals towards success. 

  • Self awareness allows you to recognize your strengths or identify areas for improvement. It helps you choose tasks you’re well-suited for and seek opportunities to develop new skills. 

  • Effective self-regulation keeps you calm under pressure, controls your initial emotional response and prevents emotional outbursts during challenging negotiations or tight deadlines. Self-regulation allows you to channel it into constructive behaviour. This is crucial for navigating challenging situations calmly and professionally.

  • Motivation helps you understand your values and aspirations, set clear goals, and provide direction and purpose in your work. It fuels your drive to excel, allowing you to persist through setbacks and celebrate milestones with colleagues.  

  • Empathy is the very basis of human relationships. It fosters strong relationships with teammates, allowing you to understand their perspectives and celebrate their achievements.

  • Finally, well-developed social skills equip you for communicating effectively, navigate conflicts constructively, and inspire your team, creating an energetic and productive work environment where everyone feels valued and contributes their best.

In essence, emotional intelligence equips you with the tools to navigate the emotional landscape of the workplace, build strong relationships, and achieve life success individually and collaboratively.

Emotional intelligence helps you become a more well-rounded person who can navigate the challenges of work life. You can develop good relationships with coworkers and clients, manage stress effectively, make sound decisions, and eventually achieve immense success in your job. Let us have a better knowledge of the significance of emotional intelligence.

Importance Of Emotional Intelligence

Imagine giving critical feedback to a team member. It would only work if you first state a constructive purpose for the input. Someone with high emotional intelligence would deliver the feedback in a straightforward yet empathetic way, focusing on the behaviour and offering constructive solutions. This approach will lead to positive change and a motivated team member. This example highlights the importance of Emotional Intelligence. Great leaders inspire and motivate others. EI helps you to understand your team’s needs which create a positive work environment.

The intelligence quotient (IQ) and technical skills excel in logical reasoning and problem-solving, often assessed in academic settings. However, the Emotional quotient tackles the complexities of social situations, relationships, and self management. These are essential life skills that make emotional intelligence important, and it can impact everything from career success to personal well-being. Emotional intelligence is significant because it highlights the importance of cognitive abilities and emotional skills for success in life. Emotional intelligence goes beyond feelings, equipping individuals with the emotional skills to make clear-headed decisions and lead with empathy and inspiration. Let’s see how emotional intelligence is key to decision-making and leadership skills.

1. Emotional Intelligence And Decision Making

Decision making and emotional intelligence are intricately linked. While logic and analysis are crucial for good decisions, core emotions can spark creativity. Being emotionally intelligent allows you to tap into positive emotions like excitement or curiosity to explore new possibilities and make innovative decisions. Emotional intelligence adds a vital layer that can significantly improve the quality of your choices. Here’s how components like self awareness, self regulation and empathy cater to decision making- 

Emotional Intelligence And Decision Making


  • Emotional Understanding

Being emotionally intelligent allows you to know your own emotional responses to a situation and consider how they might influence your judgement. By considering the emotional consequences of your decisions, you can make sustainable and beneficial choices in the long run. The key is understanding the emotional response and weighing it alongside logic before deciding.

  • Considering Others’ Emotions

Some decisions impact others. Emotionally intelligent people consider how their choices might affect people’s emotions and their well-being. This can lead to more empathetic and considerate decisions that foster better relationships and team dynamics. Empathy allows us to consider how a decision might affect others and fosters better communication and collaboration.

  • Managing Emotions

Emotions can be valuable guides. Positive emotions like excitement can motivate you to take action, while fear can warn you of potential dangers. But we all have unconscious biases that can cloud our judgement. Sometimes, emotions can be overwhelming and lead to rash decisions. Emotionally intelligent people take a step back to control their emotions and consider options before acting on impulse. This can prevent them from making choices they might regret later.

2. Emotional Intelligence and Leadership

“Leadership is not about titles, positions or flowcharts. It is about moving others.” – John Maxwell.

Great leaders require a high level of emotionally intelligent command to navigate the complexities of their role. Self awareness allows them to understand their own strengths and weaknesses, while self-regulation helps them manage emotions and stay calm under pressure. Motivational skills inspire and energise their team, whereas empathy enables them to better understand and connect with their colleagues. Finally, strong social skills enable them to communicate effectively, build trust, and foster a positive and collaborative work environment. 

A leader lacking emotional intelligence might:

  • Make impulsive decisions based on emotions.

  • Struggle in managing stress, leading to a tense work environment.

  • Fail to motivate or inspire their team.

  • Need help building trust and rapport with team members.

  • Struggle to navigate conflict effectively.

Without emotional and social intelligence, leadership can become a struggle, leading to ineffective communication, low morale, and, ultimately, a team’s failure to thrive. So, being emotionally intelligent is the key ingredient that unlocks a leader’s true potential, allowing them to motivate, inspire, and guide their team towards achieving success.

  • Leaders who understand their teams’ emotions can tailor their communication and approach to create a positive and motivating work environment.

  • Emotions often underlie conflict. By understanding them, emotionally intelligent leaders can navigate disagreements productively and find solutions that work for everyone.

  • Emotions can cloud judgement. Self-aware leaders can consider their own emotional state and avoid making impulsive decisions. They can also take the emotional impact of choices into account when making them.

Overall, understanding emotions is essential for leaders to build strong, successful teams. It allows them to connect with their people, navigate challenges, and create a positive work environment. So far, we have seen how this affects decision-making and leadership. Emotional intelligence offers a wide range of benefits that go beyond just leadership. 

Key Benefits Of Having Emotional Intelligence In Oneself

Let’s look at the key benefits of having emotional intelligence in oneself. Individuals with high emotional intelligence are advantaged in the following aspects of life:

Key Benefits of Having Emotional Intelligence In Oneself


1. Improved Relationships: Emotionally intelligent people tend to have better interpersonal relationships. They can understand others’ emotions, empathise with them, and communicate effectively, leading to stronger connections and reduced conflict. Empathetic individuals are more attuned to others’ needs, perspectives, and experiences, fostering deeper connections and mutual support. Emotional intelligence matters because it impacts a wide range of aspects of your life, both personal and professional.

2. Effective Communication: Higher emotional intelligence enables individuals to express their emotions clearly and listen actively to others. This skill fosters better communication in personal and professional settings, enhancing collaboration and teamwork. It also empowers individuals to manage emotions constructively in conflict resolution, understand different perspectives, and find mutually beneficial solutions. This ability reduces tension and promotes harmony in relationships.

3. Stress Management: People with higher emotional intelligence can cope with stress more effectively. Recognizing your triggers and early warning signs of stress allows you to take proactive steps to manage your mental health and, eventually, your physical health before they escalate. They are better at recognizing emotions, regulating emotions, and employing healthy coping strategies, which leads to improved mental health and resilience.

4. Adaptability: Individuals with high EI are more adaptable to change. They can recognize emotions and manage emotions in response to stressful situations, remain flexible, and problem-solve creatively, which is crucial in navigating the uncertainties of modern life and work environments. 

5. Career Success: High EI fosters self awareness, enabling individuals to recognize their strengths, weaknesses, and triggers. This self awareness, coupled with solid self regulation skills, allows them to manage impulses, stay focused on goals, and make sound decisions even under pressure. Individuals with strong EI often excel in leadership positions, build strong professional networks, and navigate workplace challenges with grace, contributing to their overall professional growth and success.

Improving your emotional intelligence is a worthwhile effort that can positively impact various aspects of your life, from your relationships and well-being to your professional success and personal goals. Let’s take a glance at how one can improve emotional intelligence.

How To Improve Emotional Intelligence

Improving your emotional intelligence is indeed possible, even if you feel your emotional skills in this area are currently lacking. The first step to improving emotional intelligence is knowing the places where you lack the EI skills and then working to get better in them.

Becoming aware of a lack of emotional intelligence involves recognizing patterns of behaviour, thoughts, and interactions that indicate deficiencies in this area. Here are some signs that may indicate a need to improve emotional intelligence:

  • If you struggle to recognize and label your own emotions accurately.

  • If you react impulsively or emotionally to situations without considering the consequences.

  • If you find yourself experiencing frequent conflicts.

  • If you are struggling to relieve stress or adversity in a healthy manner and cope with it.

  • If you react defensively or dismissively to feedback or criticism from others.

  • If you respond defensively or dismissively to feedback or criticism from others.

By paying attention to these signs and reflecting on your thoughts, feelings, and interactions with others, you can gain insight into areas where you may need to focus on improving your emotional intelligence. 

Poor emotional intelligence skills can have significant consequences across various aspects of life. It can lead to negative consequences. It can strain relationships due to misunderstandings and outbursts, hinder communication and collaboration, and limit your ability to manage stress effectively. This can lead to missed opportunities and a general feeling of disconnection from others, ultimately impacting your personal and professional success. So, it is essential to work on your emotional intelligence skills.

 Here are some practical steps you can take to enhance your emotional intelligence:

How To Improve Emotional Intelligence


1. Increase Self awareness

Take time to identify and label your emotions accurately. Keep a journal to track your feelings and the situations that trigger them. Ask your trusted colleagues for honest feedback about how they perceive your emotional responses and communication style at the workplace. Notice situations or people that consistently evoke strong emotions in you. Are you easily frustrated by tight deadlines or criticism? Do certain colleagues push your buttons? When you experience a strong emotional response, identify the thoughts that are fueling it. Understanding your triggers allows you to anticipate your emotional response and develop coping mechanisms. Challenge negative emotions and thought patterns that might be contributing to your emotional intensity. 

2. Develop Self regulation

Pay attention to situations or people that typically evoke strong emotional reactions in you. Once you know your triggers, you can develop strategies for managing them proactively. Engage in mindfulness to increase your awareness of thoughts and emotional abilities and learn to regulate emotions effectively. When faced with a challenging situation, take a moment to pause and consider your response. Try to look at difficult situations from a more positive perspective. Cognitive reframing can help you regulate your impulsive thoughts. Reframing can help you feel more empowered and in control. Avoid reacting impulsively, and instead, choose a thoughtful and constructive approach. Try to see the situation from a different angle. Ask yourself questions like “What might be causing the other person to behave this way?” or “Is there another way to interpret this situation?” Gaining a broader perspective can help you react more calmly.

3. Enhance Empathy

Building empathy in the workplace is a crucial aspect of emotional intelligence (EQ) and can lead to stronger relationships, improved communication, job satisfaction and a more positive work environment. Focus on fully understanding others’ perspectives by learning active listening, attentively and without judgement. Sometimes, people need to be heard and validated. Validate their feelings and demonstrate empathy by acknowledging their issues without immediately jumping into problem-solving mode. Pay close attention to what your colleagues are saying, both verbally and nonverbally. Try to see things from your colleagues’ perspectives. Restate what you noticed to ensure understanding. Ask clarifying questions; this demonstrates you’re actively listening and trying to understand their perspective. Active listening and validating feelings are some specific ways to demonstrate empathy, which contributes to high emotional intelligence. 

4. Improve Social Skills

Practical social skills allow you to interact with colleagues clearly, fostering trust and maintaining open and honest communication to work together productively towards shared goals. Work on expressing your thoughts and feelings clearly and respectfully. Pay attention to nonverbal cues such as body language and facial expressions during conversations. Smile, make eye contact, and use positive body language. Strengthen your interpersonal relationships by showing genuine interest in others. Remembering personal details shows you care and fosters a sense of connection. 

5. Learn Conflict Resolution Skills

When conflicts arise, strive to understand the underlying emotions and needs of all parties involved. Practise active listening and empathy to facilitate constructive dialogue. Shift the focus from blame to finding mutually beneficial solutions. Learning to communicate your needs and concerns assertively while also considering other people’s emotions and viewpoints strengthens your communication skills, which are critical aspects of social awareness in emotional intelligence. Learning conflict resolution skills are valuable assets which develop emotional intelligence. It equips you with the tools to navigate challenging situations constructively.

6. Seek Learning Opportunities:

Educate yourself about emotional intelligence and related topics to gain insights and strategies for improvement. Consider enrolling in workshops or online courses on high emotional intelligence, communication skills, or conflict resolution.

Recognize that developing and applying emotional intelligence is a gradual process that requires time and effort. Be patient with yourself as you work towards improvement, and celebrate your progress along the way. Stay committed to consistently practising key skills and strategies, even when faced with setbacks or challenges. By incorporating these strategies into your daily life and being mindful of your emotions and interactions with others, you can gradually improve your emotional intelligence and cultivate healthier relationships and greater well-being.


Goleman’s theory suggests that emotional intelligence is a crucial determinant of success in life, often outweighing cognitive intelligence (IQ). Individuals with high EI are better equipped to navigate the complexities of interpersonal relationships, manage and relieve stress, make sound decisions, and achieve success. Moreover, EI can be developed and improved over time through self awareness, self management, social awareness, and relationship-building skills. By cultivating emotional intelligence, individuals can enhance their personal and professional lives, fostering greater well-being, resilience, and success. 

Saumya Khandelwal

Saumya is a Content Writer at Kapable. Saumya channels her curiosity and incorporates her empathy into writing that sparks contemplation and dialogue. She finds joy in crafting narratives that provoke thought, challenge perceptions, and ignite conversations. With a focus on diverse perspectives and impactful themes, she strives to connect, inspire, and contribute positively through her content.

Book Your First Session (28 June)