How to Improve Non Verbal Communication Skills : Strategies For The Workplace

Do you remember playing a game of charades? The game requires you to act out a character, place, or movie title while your team tries to guess the same. Since there were no verbal cues involved, the key to winning this family game lies in how efficiently you are able to use and recognise the various gestures, expressions, and postures.

Similarly, at various points in life, your success is determined by not how you are communicating an idea verbally, but how you are creating an impact non-verbally.

In a world saturated with words, there exists a silent language that speaks volumes – non-verbal communication (NVC). Often overshadowed by its vocal counterpart, non-verbal communication is a powerful tool that transcends cultural boundaries and adds depth to human interaction.

In this article, we will delve into the intricacies of non-verbal communication, exploring its components, significance, real-life examples, differences from verbal communication, ways to interpret it, and techniques to enhance this often overlooked skill.

Understanding Non-Verbal Communication

“The most important thing in communication is to hear what isn’t being said.” — Peter F. Drucker.


Nonverbal communication is a complex interplay of cues that adds depth and nuance to our interactions. It’s not a standalone form of communication but rather a companion to verbal expression, enriching our ability to convey and understand messages.

Types of nonverbal communication comprises of body language, gestures, facial expressions, and posture, conveying messages without the use of words.

Cultural context deeply influences non-verbal communication, shaping the way individuals from different backgrounds interpret gestures, expressions, and postures. 

In the digital age, where face-to-face interactions are often replaced by screens, non-verbal cues persist in the realm of written communication. The tone of an email, the choice of emojis, or the use of punctuation can all convey subtle shades of meaning, adding a layer of humanity to digital exchanges.

Understanding non-verbal cues in writing becomes crucial, as misinterpretations can lead to misunderstandings and miscommunication in the absence of visual and auditory cues.

8 Components of NonVerbal Communication

When you are talking to someone for the first time, you don’t just listen to what they are saying. The manner in which they are saying those ideas also plays a huge role.

Understanding these eight components can significantly aid in comprehending the intended messages communicated nonverbal cues, particularly in the workplace.

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1. Facial Expressions

Beyond the basics of joy, sadness, and surprise, a deeper understanding of micro-expressions reveals subtle nuances that can be pivotal in deciphering true sentiments.

The crinkle of an eye or the quirk of a lip can speak volumes, often conveying emotions that words struggle to articulate.

2. Meaningful Gestures

From the intentional nod of agreement in a business meeting to the involuntary tapping of fingers during moments of tension, gestures form an intricate layer of non-verbal communication.

The challenge lies not only in recognising these gestures but in interpreting their cultural and contextual significance.

3. Tone of Voice

Vocal nuances, such as tone, pitch, and pace, infuse spoken words with layers of meaning. It’s not just what we say but your tone of voice that shapes the emotional texture of our communication.

A monotone voice might convey indifference, while a varying pitch can indicate excitement, urgency, or uncertainty. 

4. Body Language

Our bodies communicate volumes about our inner states in their stillness or movement. Confidence, openness, defensiveness – all find expression through body posture.

The challenge lies in recognizing the subtle shifts, the slight tilts or adjustments that betray underlying emotions.

5. Physical Space 

Understanding personal space involves recognizing the unspoken rules governing our spatial relationships.

The subtle negotiation of distance in a conversation, the comfort or discomfort in close proximity – these are all cues that contribute to the silent conversation of personal space.

6. Eye Contact

The eyes, often referred to as the windows to the soul, play a pivotal role in non-verbal communication. Eye contact, or lack thereof, conveys sincerity, engagement, evasion, or discomfort.

A prolonged gaze may indicate confidence, while averted eyes might suggest hesitation or deception. 

7. Meaningful Touch

Touch, the most primal of non-verbal cues, communicates a spectrum of emotions from comfort to discomfort, support to aggression. The gentle pat on the back, the firm handshake, or the subtle brush of a hand in conversation – each touch carries a unique message.

Recognizing the appropriateness and impact of touch requires cultural sensitivity and an acute awareness of context.

8. Physical Appearance

Our attire, grooming choices, and overall physical presentation contribute to the first impressions we create. It’s not just about fashion; it’s about the intentional or unintentional signals we send through our appearance.

A polished look might communicate professionalism, while a more casual style may convey approachability. 

In the digital age, where face-to-face interactions are rare, non-verbal cues persist in written communication. The tone of an email, choice of emojis, or punctuation can convey subtle meanings, adding humanity to digital exchanges.

Understanding these cues is crucial to avoid misunderstandings, given the absence of visual and auditory signals. 

Importance Of Non-verbal Communication

Studies suggest that non-verbal communication or expression is 65%-93% more influential than the words you use to communicate.

Here are a few importances of non-verbal communication in personal and professional life:

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Enhanced Understanding

Non-verbal cues are essential for grasping the full meaning of messages in conversations. While words convey the main message, non-verbal signals like smiles or hesitant tones add emotional context.

This makes interactions richer and helps us understand the complexities of human communication.

Cultural Bridge

Non-verbal communication is a universal bridge that connects people from different cultures. Unlike spoken language, non-verbal cues like smiles or handshakes can express warmth and agreement without relying on specific words.

Appreciating these cross-cultural signals promotes global understanding and emphasises our shared humanity.

Building Trust

Trust is crucial in communication, and non-verbal cues play a key role in establishing it. A firm handshake, eye contact, and open body language convey authenticity and reliability.

Being aware of trustworthy non-verbal signals is vital for building and maintaining strong relationships, both professionally and personally.

Conflict Resolution

In conflict resolution, non-verbal communication acts as a mediator by revealing unspoken emotions. Understanding body language and facial expressions provides insights that verbal communication alone may miss.

Navigating these subtleties helps address underlying issues, fostering empathy and effective conflict resolution.

Personal and Professional Success

Mastering non-verbal communication is a key factor for personal and professional success. In professional settings, those who convey confidence and credibility through non-verbal cues stand out as influential leaders.

In personal relationships, understanding non-verbal signals fosters deeper connections. Excelling in non-verbal communication is a powerful tool for success, whether in business negotiations or casual conversations.

Non-verbal communication is not a mere complement to verbal expression; it is a powerful force that shapes the dynamics of human interaction. There is a stark difference between non-verbal communication and verbal communication.

Continue reading to understand the same in depth!

3 Differences Between Verbal And Non-verbal Communication

Understanding the distinctions between non-verbal and verbal communication unveils the intricate dynamics that shape human interaction. These differences, ranging from ambiguity to the dominance of context, provide insight into the complexity of our communicative processes.

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1. Ambiguity vs Precision

One of the notable distinctions lies in the level of ambiguity inherent in each form of communication. Non-verbal cues, such as gestures and facial expressions, can be open to interpretation, introducing an element of ambiguity.

This ambiguity adds depth to communication but also introduces the possibility of misinterpretation.

On the other hand, verbal communication tends to be explicit, offering precision in conveying messages. The chosen words leave less room for ambiguity, providing a more straightforward interpretation.

2. Conscious vs Unconscious

Non-verbal cues often operate unconsciously, revealing genuine feelings without conscious intent. A person may not be consciously aware of the messages their body language is sending. For example, a furrowed brow or a relaxed posture may convey emotions that the individual might not consciously express.

In contrast, verbal communication is typically a conscious act. The speaker actively chooses words, structures sentences, and articulates thoughts with a deliberate awareness of the impact they intend to create.

3. Rapid vs Gradual

Non-verbal cues convey emotions rapidly, providing immediate insights into the speaker’s state of mind. A fleeting facial expression or a quick gesture can communicate volumes in a fraction of a second.

In contrast, verbal communication may unfold more gradually, especially in matters requiring nuance or detail. This difference highlights the speed at which emotions and information can be conveyed through different channels of communication.

Recognizing the distinction between non-verbal and verbal communication highlights the importance of interpreting non-verbal cues to truly understand someone’s message.

This skill not only helps identify inconsistencies in the other person’s communication but also increases awareness of why your own intentions may not be effectively conveyed.

5 Ways To Interpret Non-verbal Communication

Interpreting non-verbal communication involves developing a keen awareness of the subtle cues that accompany spoken words.

Here are 5 strategies on how to improve your ability to decipher nonverbal signals:

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1. Pay Attention To Inconsistencies

When verbal and non-verbal cues send conflicting messages, it’s essential to pay attention to the non-verbal signals. Our body language often reveals our true feelings, even when our words may suggest otherwise.

If, for instance, they seem excited but look closed-off, there might be an underlying feeling they’re not expressing verbally.

2. Observe NVC Signals In A Group

In a group, notice small changes in how people act—body language, eye contact, and gestures. These dynamics can unveil alliances, power structures, and unspoken hierarchies.

Understanding the non-verbal cues in a group context enhances your ability to navigate social situations and interpret the nuanced relationships at play.

3. Trust Your Instincts

Trust your gut. If something doesn’t feel right or seems inconsistent, your instincts might be picking up on subtle cues. This helps you navigate social situations with a better understanding.

Whether it’s detecting discomfort in a colleague’s posture during a meeting or sensing insincerity through vocal nuances, learning to trust your instincts enhances your ability to navigate social interactions with a heightened awareness of the unspoken.

4. Practise Emotional Awareness

Pay attention to facial expressions, tone, and body language to grasp how someone truly feels. 

By honing your ability to recognize and understand these emotional nuances, you become adept at deciphering the deeper layers of communication and building more empathetic connections.

5. Avoid Making Assumptions

Don’t rush to conclusions based on a single signal. Consider the bigger picture, including the relationship, environment, and any external factors. This nuanced approach helps prevent misunderstandings and ensures a more accurate interpretation of non-verbal communication.

Interpreting and understanding another person’s non-verbal communication is as important as working on improving your own non-verbal communication.

Continue reading to gain insights on various advanced techniques to improve your non-verbal communication.

3 Techniques To Improve Non-verbal Communication

Improving non-verbal communication begins by identifying a need for doing the same. This realisation results in an intrinsic motivation to constantly work and improve your non-verbal communication.

While there are many communication and leadership training courses that can customize the techniques according to your requirements, here are a few examples of proven techniques to improve your non-verbal communication.

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1. Hand Gestures

Hand gestures are powerful tools for conveying emphasis, clarity, and emotion in communication. Utilising specific gestures can significantly enhance the impact of your message.

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  • Illustrative Gestures: These involve using your hands to complement and emphasise key points in your speech. For example, when explaining a process, you can use a flowing motion with your hands to illustrate sequential steps, making your message more vivid and memorable.

  • Emphatic Gestures: Employ emphatic gestures to underscore the importance of your message. A strong, purposeful gesture, such as a decisive hand clap or a firm pointing motion, can emphasise a critical point, capturing the listener’s attention and reinforcing the significance of what you are saying.

  • Open-Palm Gestures: Open-palm gestures convey openness, honesty, and receptiveness. When your palms are visible, it signals transparency and a willingness to engage. This can be particularly effective in situations where building trust and connection is essential, such as during negotiations or conflict resolution.

2. Spatial Awareness

Spatial awareness, or proxemics, involves understanding and managing the use of personal space in different social contexts. This technique is crucial for navigating social interactions and establishing comfort levels.

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  • Intimate Distance: Ranging from physical contact to approximately 18 inches, this zone is reserved for close relationships, such as family or close friends. In professional settings, it’s essential to be mindful of cultural norms and individual preferences when navigating this intimate distance.

  • Personal Distance: Extending from 18 inches to around 4 feet, this zone is typical in casual conversations among friends or colleagues. It allows for a comfortable exchange of non-verbal cues without invading personal space.

  • Social Distance: Ranging from 4 to 12 feet, this zone is common in formal or business interactions. Maintaining this distance signals respect for personal boundaries while facilitating effective communication in professional settings.

3. Eye Contact

Eye contact is a fundamental aspect of non-verbal communication, conveying sincerity, engagement, and confidence. Most adults make eye contact in a conversation between 30%–60% of the time.

However, studies suggest the ideal percentage should be 70 to create an emotional connection. Mastering various eye contact techniques can significantly enhance your communication skills.

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  • The Triangle Technique: Rather than maintaining constant eye contact, adopt the triangle technique. Briefly shift your gaze between the listener’s left eye, right eye, and mouth. This conveys attentiveness without making the interaction feel overly intense. Additionally, when talking to a large group of people, form an imaginary triangle to shift your gaze from one corner of the room to another. 

  • Soft Gaze for Comfort: In situations where you want to create a comfortable and approachable atmosphere, employ a soft gaze. Relax your eye muscles and allow your gaze to be warm and inviting. This technique fosters a sense of openness and connection.

  • Intentional Blinking: Avoid prolonged staring, which can be perceived as aggressive. Instead, incorporate intentional blinking. This not only prevents discomfort but also adds a natural and relaxed rhythm to your eye contact, promoting a conversational flow.

Consistency is key to developing any habit. The improvement in your non-verbal communication skills too requires you to be consistent while practicing the above techniques and regularly engageing in various effective exercises.

Find the most effective exercises below!

3 Exercises To Boost Non-verbal Communication

Non-verbal communication is a dynamic skill that evolves with conscious effort and practice. Start with the following exercises regularly and witness a transformation yourself:

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1. Mirroring Gestures

Mirroring involves consciously imitating the non-verbal cues of your conversation partner. This exercise enhances connection and rapport by creating a subconscious sense of similarity. Begin by observing the other person’s gestures, facial expressions, and body language. Then, subtly replicate these cues in a natural and unobtrusive manner.

For example, you can mirror the energy levels of your conversation partner. If they are animated and expressive, adjust your gestures accordingly. If they are more reserved, dial down the intensity of your non-verbal cues.

However, it’s crucial to approach mirroring with sensitivity and awareness. While mirroring is effective, avoid over-imitating. Subtly incorporate elements of your partner’s non-verbal cues without making it obvious or uncomfortable.

Additionally, Refrain from mirroring negative or inappropriate gestures. Maintain authenticity and choose cues that contribute positively to the interaction.

2. Seeking Feedback

Seeking feedback is a crucial exercise for improving non-verbal communication. Engage in 360-degree feedback and actively request input from peers, mentors, or even friends regarding your body language, facial expressions, and overall non-verbal presence.

Encourage them to provide specific observations, both positive and constructive. Record and reflect on this feedback to identify patterns and areas for improvement.

Initiate the feedback process by asking specific questions such as, “How do I come across in meetings?” or “Do you notice any non-verbal cues that I should be aware of?

Create a safe space for honest and constructive feedback by being receptive to their views instead of getting defensive about your non-verbal cues.

3. Correcting Posture

Posture is a fundamental aspect of non-verbal communication, influencing how you are perceived and how you perceive yourself. Correcting posture not only conveys confidence and openness but also positively impacts your overall well-being. By actively working on your posture, you cultivate a non-verbal presence that aligns with your intentions and enhances the effectiveness of your communication. 

TED Talks offer valuable insights into the significance of posture and body language. Watching various TED Talks that specifically address body language, posture, and non-verbal communication provide actionable tips for cultivating confident and open body language.

Experts like Amy Cuddy (“Your Body Language May Shape Who You Are“), Allan Pease (“Body Language: The Power Is In The Palm Of Your Hands”) and Julian Treasure (“How to Speak So That People Want to Listen“) offer expert advice backed by research, making them an effective tool for learning and implementing corrective measures.

Incorporating these exercises into your routine can significantly enhance your non-verbal communication skills. Understanding the impact of your non-verbal communication, both in terms of self-presentation and how it influences others, allows you to make intentional adjustments that enhance the overall effectiveness of interactions.


In a world dominated by words, the significance of non-verbal communication cannot be overstated. It is a language that transcends linguistic boundaries, adding depth and richness to human interaction. By unravelling its components, recognizing its importance, and honing the ability to interpret and project non-verbal cues, we can become more effective communicators.

As we embark on this journey of decoding the unspoken, let us remember that sometimes, what is not said speaks louder than words. Mastering non-verbal communication is not just a skill; it is a gateway to deeper connections and more meaningful personal and professional relationships.

Muskaan Oswal

Muskaan is a Content Developer and Soft Skills Trainer at Kapable, driven by a profound passion for fostering personal growth and empowerment. With a strong academic foundation in Psychology and a fascination with organisational and counselling Psychology, she brings a deep understanding of human behaviour to her role. With a genuine commitment to helping individuals unlock their full potential, Muskaan strives to make a lasting impact by nurturing essential life skills and fostering a sense of empowerment among all those she interacts with.

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