Understanding Communication Skills And Soft Skills

On This Page

In the intricate dance of personal and professional development, hard skills are the steps, but soft skills and communication skills are the music that make the dance unforgettable. As Albert Einstein aptly put it, “The most important single ingredient in the formula of success is knowing how to get along with people.”

This sets the stage for our exploration into the realms of soft skills and communication skills—two pillars that not only define our ability to collaborate effectively but also shape the narrative of our personal and professional journeys.

Let’s get on this enlightening journey to understand why these skills are the stepping stones of success.

What Are Soft Skills? 

Soft skills are the subtle threads that embroider the canvas of our personalities, influencing how we navigate the complexities of life and interact with those around us. They are the artistry behind effective collaboration, leadership, and interpersonal relationships.

To quote the renowned American writer Maya Angelou, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Soft skills encapsulate the ability to leave a lasting positive impact on others.

What Are The 5 Most Basic Soft Skills?

Explore the essential soft skills that go beyond industries, fostering success in both professional endeavours and personal relationships.

The following are what soft skills include:

draft 1 understanding soft skills and communication skills google docs

1. Communication

At the heart of soft skills lies effective communication, a skill that transcends all aspects of life. As Steve Jobs aptly remarked, “The most powerful person in the world is the storyteller.” The ability to express ideas clearly, listen actively, and convey messages with impact forms the bedrock of successful interactions.

2. Teamwork

Teamwork is the symphony of collaboration. Embracing diverse perspectives and working cohesively toward a common goal defines this soft skill. The wisdom of Helen Keller resonates here: “Alone we can do so little; together we can do so much.” Teamwork acknowledges the strength found in unity and shared endeavours.

3. Adaptability

In an ever-evolving world, adaptability is a prized attribute. As Charles Darwin’s evolutionary wisdom suggests, “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” Soft skills, particularly adaptability, equip us to navigate change with resilience and agility.

4. Leadership

Leadership is the art of inspiring and guiding others. John C. Maxwell’s words illuminate this soft skill: “A leader is one who knows the way, goes the way, and shows the way.” Leadership, within the realm of soft skills, empowers individuals to influence and lead with a compelling vision.

5. Emotional Intelligence

Emotional intelligence is the compass that guides our interactions. Daniel Goleman’s insights resonate: “In a very real sense, we have two minds, one that thinks and one that feels.” Soft skills, particularly emotional intelligence, enable us to understand and manage our emotions, fostering empathy and positive relationships.

Now that you know what soft skills are and you can work to improve your soft skills let’s look at why employers look for soft skills in your resume for the job. 

Why Are Soft Skills Important?

Soft skills play a pivotal role in shaping our personal and especially, in the workplace. They contribute to creating a well-rounded individual capable of navigating the complexities of today’s interconnected world and finishing the job.

Here’s why they are so crucial:

draft 1 understanding soft skills and communication skills google docs 1

1. Effective Collaboration

Soft skills, such as communication and teamwork, are the bedrock of effective collaboration. They foster a positive and productive work environment where diverse perspectives thrive.

2. Leadership and Influence

In leadership roles, soft skills can be the key to inspiring and guiding others. Leadership, within the world of soft skills, empowers individuals to develop a strong work ethic and influence and lead with a compelling vision.

3. Adaptability and Resilience

In an ever-changing landscape, adaptability is a prized attribute. Soft skills, particularly adaptability, equip us to navigate change with resilience and agility.

4. Positive Interpersonal Relationships

Soft skills, including emotional intelligence, enable us to understand and manage our emotions, fostering empathy and positive relationships. This, in turn, enhances personal and professional connections.

5. Holistic Professional Success

While hard skills showcase specific job-related competencies, soft skills can contribute to holistic professional success. They enhance an individual’s effectiveness, making them not just proficient in their roles but also adept at navigating diverse professional scenarios.

What Are Communication Skills? 

Let’s uncover the nuances that transform mere communication into a powerful tool for understanding, connecting, and building meaningful relationships.

Here are some communication skills:

draft 1 understanding soft skills and communication skills google docs 2

1. Listening

Actively absorbing information and tuning in to others’ perspectives is the cornerstone of effective communication. As Epictetus wisely said, “We have two ears and one mouth so that we can listen twice as much as we speak.” True understanding begins with attentive listening.

2. Speaking

The ability to express thoughts clearly and concisely is a powerful communication skill. Winston Churchill’s words resonate: “Short words are best, and the old words, when short, are best of all.” Articulate speech not only conveys ideas effectively but also captures the attention of the audience.

3. Writing

The written word holds its own in the realm of communication. As Maya Angelou highlighted, “There is no greater agony than bearing an untold story inside you.” Whether in professional emails or personal reflections, the ability to communicate ideas through writing is a crucial skill.

4. Non-Verbal Communication

Beyond words, our body language and gestures communicate volumes. Albert Mehrabian’s research emphasises that “Non-verbal communication is more powerful than words.” Mastering the art of non-verbal cues enhances the richness of any conversation.

5. Interpersonal Skills

Interpersonal skills form the glue that binds effective communication. Dale Carnegie’s timeless advice, “You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you,” underscores the importance of fostering positive connections.

What Makes Hard Skills Different?

Now, let’s look at hard skills. These are like the specific tools you learn to use for a particular job. They’re the things you can easily show on your resume, like being good at maths, using a computer program, or speaking another language. You usually learn these skills through classes or training.

Unlike soft skills, hard skills are clear and specific. For example, if you’re a computer programmer, knowing how to code is a hard skill. It’s something you can demonstrate and prove.

Hard skills are important because they show that you have the practical abilities needed for a job. But here’s the secret: they work best when combined with soft skills, like being a good team player or communicating effectively. That’s when you become a well-rounded and effective professional.

Differences Between Communication Skills and Soft Skills

Discover the unique traits that set communication skills apart as specific tools within the larger soft skills toolkit, each playing its part in how we express and navigate the world around us.

draft 1 understanding soft skills and communication skills google docs 3

1. Scope of Application

Communication skills focus specifically on the conveyance and reception of messages. It involves how well individuals express themselves verbally and in writing, as well as their proficiency in non-verbal communication. Effective public speaking, where someone articulates ideas clearly and engages the audience, exemplifying strong verbal communication. 

On the other hand, soft skills encompass a broader spectrum, including communication, but extending to qualities like teamwork, adaptability, leadership, and emotional intelligence. For example, famous leaders like Martin Luther King Jr., whose soft skills in leadership and effective communication were pivotal in inspiring social change.

2. Toolset vs. Toolkit

Communication skills can be viewed as tools within the broader toolkit of soft skills. They are specific abilities you use for effective interaction. Writing a persuasive report showcasing analytical skills. 

Soft skills, however, are the complete toolkit, comprising various interpersonal and behavioural attributes that contribute to overall success in different aspects of life. Elon Musk’s success in SpaceX and Tesla goes beyond his technical prowess; his adaptability, leadership, and innovation exemplify a holistic soft skills toolkit.

3. Specialisation vs. Versatility

Communication skills are specialised in their focus on effective expression and reception of information. A skilled negotiator adept at expressing complex ideas simply. 

Soft skills, being more comprehensive, provide versatility in navigating a range of scenarios, from collaborative teamwork to adaptive problem-solving. Oprah Winfrey’s journey demonstrates how her versatility in communication, leadership, and emotional intelligence has shaped her success across diverse fields.

4. Demonstrability

Communication skills are easily demonstrable through tangible actions like articulate speaking, clear writing, and effective non-verbal cues. A well-crafted email that effectively communicates ideas. 

In contrast, soft skills often manifest more subtly in how individuals handle challenges, work in teams, and navigate diverse social situations. Consider Warren Buffett, whose success is not only attributed to his investment acumen but also to his subtle yet powerful soft skills, including decision-making and interpersonal relations.

5. Professional vs. Personal Proficiency

While communication skills are crucial in professional settings, soft skills extend their impact to personal interactions and overall life effectiveness. For example, a lawyer presenting a compelling case in court. 

Soft skills contribute to one’s ability to navigate various life situations, fostering personal growth and harmonious relationships. Maya Angelou’s life story reflects how her soft skills, such as resilience and emotional intelligence, influenced not just her career but also her personal journey and relationships.

Differences Between Soft Skills and Interpersonal Skills

Let’s explore the differences between soft skills, like being a good team player, and interpersonal skills, which help us make friends and work well with others, uncovering how each contributes to our success in different ways.

draft 1 understanding soft skills and communication skills google docs 4

1. Scope and Inclusivity

Soft skills, as the broader category, include interpersonal skills but extend beyond them. Soft skills encapsulate communication, adaptability, and leadership, forming a comprehensive toolkit for success. Embracing teamwork, communication, and adaptability, soft skills form a comprehensive toolkit for success.

Interpersonal skills, on the other hand, specifically focus on how individuals engage with others, emphasising communication, empathy, and teamwork. Think of effective communicators like Ellen DeGeneres, whose interpersonal skills are showcased in her ability to engage with diverse guests on her show, attention to detail, emphasising communication, empathy, and teamwork.

2. Versatility vs. Specificity

Soft skills are versatile and applicable in various life scenarios, both personal and professional. They contribute to an individual’s overall effectiveness. Elon Musk’s success story not only highlights technical prowess but also the versatility of his soft skills, encompassing adaptability and leadership applicable in personal and professional contexts.

In contrast, interpersonal skills are more specific tools within the soft skills toolkit, designed for building and nurturing positive relationships. These skills excel in social interactions and collaborative environments. Imagine a skilled mediator resolving conflicts – a specific use of interpersonal skills tailored for relationship-building and collaboration.

3. Comprehensive Impact vs. Relationship Building

Soft skills have a comprehensive impact on an individual’s effectiveness, influencing various aspects of personal and professional life. They go beyond interpersonal interactions to encompass qualities like adaptability and emotional intelligence. Soft skills, like those exhibited by Richard Branson, extend beyond interpersonal interactions, influencing personal and professional life comprehensively through qualities such as adaptability and emotional intelligence.

On the other hand, interpersonal skills are specifically tailored for relationship building—focusing on effective communication, understanding others’ perspectives, and fostering teamwork. Consider the impact of Michelle Obama, whose interpersonal skills in effective communication and empathy have contributed significantly to her role as a public figure and advocate.


As we wrap up our discussion about soft skills and communication skills, remember they’re like the magic behind making good connections and doing well in our work and life. Maya Angelou said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” and that’s the power of soft skills.

By learning how to talk and listen better, we’re creating a path for ourselves that’s full of good relationships and success.

So, let’s keep using these skills like the building blocks they are, helping us grow, connect, and make our journey a successful and happy one.

Read Next

Body Language Communication Skills: Meaning, Types And Techniques To Read

Communication is not just about words; it goes beyond verbal expressions. One significant aspect that plays a crucial role in our daily interactions is our body...

Best Mobile Apps To Improve Communication Skills

Picture yourself in the waiting lounge of an office, confident and prepared to ace that job interview with your articulate responses. Fast forward to a board me...

Engaging Communication Skills Activities and Games for Employee Improvement

How many times in a day do you feel the need to develop your communication skills? There are numerous situations where communication skills play a key role – ...
Please enable JavaScript in your browser to complete this form.
Choose Your Learning Goals